Desktop support technician

Artech Information System LLC; Linthicum (MD); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading IT staffing company in Maryland seeks a technical support specialist for a 12-month contract with possible extension. The role involves diagnosing complex Microsoft OS issues, configuring and installing applications, and setting up desktop PCs. Candidates must have strong verbal and written communication skills and the ability to positively engage with clients. Reliable transportation is a must as travel to various client locations is expected.

Qualifications

• Ability to diagnose complex Microsoft OS issues.
• Experience in configuring and installing applications.
• Must possess a valid driver's license and reliable transportation.

Responsibilities

• Diagnose and remedy complex Microsoft OS problem tickets.
• Configure and install common applications.
• Install and remove desktop PCs and monitors.

Skills

Verbal communication

Written communication

Remote support

Job description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

Duration: 12 months with possible extension

should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and install common applications and install/remove desktop PCs and monitors.

Remote take-over skills a plus. Must have good verbal and written skills, as well as ability to interact positively with clients.

Candidates should have valid driver's license and reliable transportation to travel to various local sites. Work is done at customer locations. Work shift? 1st Weekend coverage? No On call? No Travel required? Yes