Deskside Support

Artech Information System LLC; Southfield (MI); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading IT staffing company in Southfield, MI is seeking candidates for IT support roles. Ideal applicants should diagnose and resolve Microsoft OS problems, possess strong communication skills, and have hands-on experience with DESKSIDE and Remote support. Responsibilities include application installation, desktop setup, and client interaction. Candidates should expect a one-year contract with possible extension. This role requires flexibility and technical expertise in a corporate environment.

Qualifications

• Candidates should diagnose and remedy complex Microsoft OS problem tickets.
• Break/Fix troubleshooting experience in larger corporate environments is a must.
• Good verbal and written communication skills required.

Responsibilities

• Configure and install common applications.
• Install/remove desktop PCs and monitors.
• Interact positively with clients during support tasks.

Skills

DESKSIDE support

Remote / CTS Support

SCCM

Windows

Incident management

Break/Fix troubleshooting

Remote ticket resolution

Job description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

Duration: 1 year (with possible extension)

· Candidates should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and install common applications and install/remove desktop PCs and monitors.

· Remote take-over skills a plus. Must have good verbal and written skills, as well as ability to interact positively with clients.

· Break/Fix troubleshooting experience in larger corporate environments

• · Must be experienced in DESKSIDE support, Remote / CTS Support, SCCM, Windows, Incident, IMAC, VDI, SW/Break/fix, IMAC, Ability to solve tickets remotely, work with SCCD.