Deskside Support

Artech Information System LLC; Alpharetta (GA); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading IT staffing company is seeking a Deskside Support Representative based in Alpharetta, GA. The representative will be responsible for diagnosing and resolving Microsoft OS issues, installing applications, and providing support at customer locations. Strong communication skills and reliable transportation are essential. This role offers a duration of 12 months with the potential for extension.

Qualifications

• Candidates should be able to diagnose and remedy complex Microsoft OS problem tickets.
• Must have strong verbal and written communication skills.
• A valid driver's license and reliable transportation are required.

Responsibilities

• Diagnose and fix Microsoft OS problems.
• Install and configure desktop PCs and common applications.
• Travel to various local sites for work at customer locations.

Skills

Diagnosing Microsoft OS problems

Client interaction skills

Remote take-over skills

Job description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

Job Title: Deskside Support Representative Distributed Client Services

Location: ALPHARETTA, GA and Atlanta, GA

Duration: 12 months with possible extension.

Responsibilities

• Candidates should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and install common applications and install/remove desktop PCs and monitors.
• Remote take-over skills a plus.
• Must have good verbal and written skills, as well as ability to interact positively with clients.
• Candidates should have valid driver's license and reliable transportation to travel to various local sites. Work is done at customer locations.