desktop support

Artech Information System LLC; Dallas (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading IT staffing company is seeking a Desktop Support Representative for onsite support in Dallas, TX. The ideal candidate will have significant experience in customer-facing, Windows-based technical support, including proficiency in Office, Outlook, and mobile systems. Excellent communication and soft skills are essential for interacting with clients. Prior retail experience such as working in an Apple Store or Geek Squad would be advantageous. This position offers flexibility and growth in a dynamic environment.

Qualifications

• Significant experience in customer-facing, Windows-based technical support.
• Experience supporting Office, Outlook, and working with ticketing systems.
• Previous retail experience (Apple Store, Geek Squad) is a plus.

Responsibilities

• Provide onsite desktop support for clients.
• Interact positively with clients and ensure their issues are resolved.

Skills

Customer-facing experience

Windows-based technical support

Office and Outlook proficiency

Experience with iOS and Android

Good verbal and written communication skills

Excellent soft skills

Tools

Mobile Iron

SCCM

Apple Mac systems

Job description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

Job Title: Desktop Support Representative Onsite Support Location:Dallas,TX Duration: 1+ years

• Should have significant experience in customer-facing, Windows-based, corporate technical support environment, including experience supporting Office, Outlook, and working with ticketing systems
• . Need experience with iOS, Android, iPad, Tablet, including Mobile Iron, SCCM and Apple Mac systems. Must have good verbal and written skills, as well as ability to interact positively with clients.
• Excellent soft skills are a must. Previous retail experience (i.e., Apple Store, Geek Squad) would be a plus. Candidates should have valid driver's license and reliable transportation.