desktop support

Artech Information System LLC; Anchorage (AK); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading IT staffing company is seeking a Deskside Support Representative for onsite support in Anchorage, AK. In this role, you'll diagnose and resolve Microsoft OS issues and install applications while providing excellent customer service in a corporate environment. Ideal candidates will have experience in technical support and mobile device management. This position is for a duration of 1 year, with the possibility of extension.

Qualifications

• Experience in Windows-based corporate technical support environment.
• Ability to diagnose and resolve Microsoft OS issues.
• Experience with iOS, Android and Apple Mac systems.

Responsibilities

• Diagnose and remedy complex Microsoft OS problem tickets.
• Configure and install common applications.
• Support Office, Outlook, and work with ticketing systems.

Skills

Customer service experience

Windows OS support

Mobile device support

Communication skills

Soft skills

Job description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

Job Title: Deskside Support Representative Onsite Support Location: Anchorage, AK Duration: 1 year with possible extension Job Description:

• Candidates should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and install common applications.
• Should have significant experience in customer-facing, Windows-based, corporate technical support environment, including experience supporting Office, Outlook, and working with ticketing systems.
• Need experience with iOS, Android, iPad, Tablet, including Mobile Iron, SCCM, HVDs and Apple Mac systems.
• Must have good verbal and written skills, as well as ability to interact positively with clients.
• Excellent soft skills are a must.
• Previous retail experience (i.e. Apple Store, Geek Squad) is a plus.