Desktop IT Support Coordinator — End-User & Systems

Accreditation Council for Graduate Medical Education; College Park (MD); Hybrid; USD 79,000 - 95,000; Full time

Job summary

University of Maryland, College Park is seeking an IT Desktop Support Coordinator to join the Platform Services team within DIT. The role supports desktop computers, applications, audiovisual equipment, and related technology, including installation, testing, and troubleshooting under established standards.

You will consult with end users and lead desktop support projects. Requirements include a Bachelor’s degree and at least one year of professional IT experience.

Qualifications

• Bachelor’s degree required.
• One year of professional IT experience required.
• Substitutions allowed year-for-year for education.

Responsibilities

• Support desktop computers, applications, and audiovisual equipment.
• Install, test, and configure computer systems and peripherals.
• Provide one-on-one end-user consulting and coordinate desktop support projects.

Skills

IT systems knowledge

Office productivity

Communication skills

Policy interpretation

Multitasking

Education

Bachelor's degree

Tools

MacOS

JAMF

VDI

BitLocker

Azure/Intune

Office 365

OMS

AWS

Job description

University of Maryland, College Park is seeking an IT Desktop Support Coordinator to join the Platform Services team within DIT. The role supports desktop computers, applications, audiovisual equipment, and related technology, including installation, testing, and troubleshooting under established standards.

You will consult with end users and lead desktop support projects. Requirements include a Bachelor’s degree and at least one year of professional IT experience.