University IT Support Technician — End-User Excellence

Construction Association of Michigan; Cleveland (OH); On-site; USD 42,000 - 60,000; Full time

Job summary

University General is seeking an IT Support Specialist to manage and support information technology resources and services across campus. The role emphasizes customer service and a broad range of technical skills in a service-oriented environment.

The position requires hands-on work with end-user devices, networks, AV equipment, and campus systems, with opportunities for cross-training and growth within University Technology.

Qualifications

• High school diploma or higher with 4–8 years IT support experience.
• Valid Ohio driver's license.
• Experience troubleshooting workstation hardware, software and network issues.
• Knowledge of Active Directory and ticketing systems.

Responsibilities

• Troubleshoot end-user hardware, software, network issues across campus.
• Document work in ticket system and update help desk scripts.
• Set up and maintain networked workstations and AV equipment.
• Maintain inventory and asset history in tracking system.
• Coordinate equipment purchases and vendor interactions.

Skills

Troubleshooting

MS Office

GSuite

Client/server apps

POS systems knowledge

Customer service

Communication skills

Education

High school diploma or equivalent

Associate degree in computer/related field

Bachelor's degree in computer/related field

Tools

Active Directory

Blackboard Transaction System

Ticketing system

Job description

University General is seeking an IT Support Specialist to manage and support information technology resources and services across campus. The role emphasizes customer service and a broad range of technical skills in a service-oriented environment.

The position requires hands-on work with end-user devices, networks, AV equipment, and campus systems, with opportunities for cross-training and growth within University Technology.