End-User IT Support Analyst – Windows & Mac

University of Missouri-Columbia

Columbia Township (MO)

On-site

USD 22,000 - 30,000

Full time

4 days ago

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Job summary

The University of Missouri-Columbia's Division of Information Technology is seeking a System Support Analyst to serve as a primary IT support resource for faculty, staff, and students across assigned university departments and units. You will handle desktop and endpoint support, software installation and troubleshooting, asset management, and collaboration with distributed IT teams.

Responsibilities include providing in-person and remote support for hardware, software, and networking issues,

Qualifications

High school diploma required.
Experience supporting computer device hardware, software, and operating systems.
In-depth knowledge of Microsoft Windows and Microsoft 365.
Apple support experience.
Strong customer service skills.
Ability to lift and maneuver 50 pounds.

Responsibilities

Provide end-user support for faculty, staff, and students via in-person, phone, or ticketing systems.
Install, configure, maintain, and troubleshoot hardware and software on endpoint devices.
Provide specialized support for university-approved applications and related configurations (SCCM/JAMF).
Maintain asset inventory records and manage warranty processes.
Collaborate with Distributed IT teams and campus workgroups to uphold high-quality IT services.