Maryland-Based Remote Desktop Support Specialist

DK Consulting, LLC; Baltimore (MD); On-site; USD 45,000 - 65,000; Full time

Job summary

DK Consulting, LLC is seeking a Desktop Support Specialist to join the Department of Information Technology as a remote-based role limited to Maryland residents. The position focuses on delivering excellent end-user support, troubleshooting software, hardware, and peripherals, and ensuring rapid resolution with adherence to privacy and security policies.

The role emphasizes assisting users, configuring systems per standard procedures, and maintaining service quality across calls, chats, and

Qualifications

• 3+ years of help desk/desktop support experience.
• Associate degree or better in Information Technology or Computer Science.
• CompTIA A+ Certification.

Responsibilities

• Work with vendors to troubleshoot and resolve issues.
• Deliver support for reported problems with desktop computers, laptops, peripherals, and mobile devices.
• Install and configure desktop computer hardware, software and peripherals using standard procedures.
• Assisting individuals who have problems with computer hardware, software, or networks by asking them to describe the problem and walking customers through potential solutions.
• Train people in the use of computer hardware and software, including how to use printers, email programs, and various software applications.
• Keeping track of pending and completed computer help-desk requests to monitor the performance of a company’s product (for example, software or hardware), or the overall health of a company’s computer and network systems.
• Answer inbound phone calls and respond to voicemails.
• Answer inbound chats.
• Maintain satisfactory quality assurance scores.
• Assist other teams with overflow work.

Education

Associate degree or better in Information Technology or Computer Science

CompTIA A+ Certification

Job description

DK Consulting, LLC is seeking a Desktop Support Specialist to join the Department of Information Technology as a remote-based role limited to Maryland residents. The position focuses on delivering excellent end-user support, troubleshooting software, hardware, and peripherals, and ensuring rapid resolution with adherence to privacy and security policies.

The role emphasizes assisting users, configuring systems per standard procedures, and maintaining service quality across calls, chats, and