IT Support Specialist

Oakland University; Rochester (MI); On-site; USD 52,000 - 76,000; Full time

Job summary

Oakland University is seeking a Desktop Support professional to analyze, develop, and implement desktop installations and security practices campus-wide. You will provide support to students, faculty, and staff for issues spanning email, OS, network, applications, and classroom technology.

Responsibilities include troubleshooting, system changes, and upgrades, plus training for faculty and staff. You will contribute to the knowledge base and assist in DTS backup support across the university.

Qualifications

• Bachelor's degree in Computer Science / Information Technology or closely related field.
• Two years experience with computer hardware, Macintosh, Linux and Windows operating systems, applications and peripherals.
• Apple Certified Support Professional certification.
• Knowledge of operating system security.
• The ability to quickly and accurately diagnose and resolve problems remotely based on customer information, including hardware and software issues.
• Diagnosing situations originating from LAN/ Desktop out in the field and enterprise wide locations.
• Excellent organizational and analytical skills.
• Excellent oral and written communication skills.
• Must possess a valid drivers license acceptable to the University's insurance carrier.

Responsibilities

• Analyze, develop, coordinate and implement desktop and notebook installations and desktop security practices.
• Provide campus-wide support to students, faculty, and staff for issues including email, OS, network connectivity, applications, and classroom technology.
• Conduct technical troubleshooting, system changes and upgrades, faculty and staff technical training, and classroom technology support to the university community.
• Analyze departmental software and hardware needs, and recommend purchases based on analysis.
• Contribute to, and maintain, an internal knowledge base consisting of departmental processes and procedures.
• Construct and perform training on new, or changing processes and procedures.
• Provide high level backup support to all distributed technology support (DTS) staff across the university community.

Skills

Remote diagnostics

Hardware troubleshooting

Communication skills

Organizational skills

Customer service

Valid driver's license

Education

Bachelor's degree in Computer Science / Information Technology or closely related field

Job description

Position Purpose

Analyze, develop, coordinate and implement desktop and notebook installations and desktop security practices. Provide campus-wide support to students, faculty, and staff for issues which include, but are not limited to, the areas of email, operating systems, network connectivity, applications, and classroom technology. Conduct technical troubleshooting, system changes and upgrades, faculty and staff technical training, and classroom technology support to the university community, in support of teaching and learning. Analyze departmental software and hardware needs, and recommend purchases based on analysis. Contribute to, and maintain, an internal knowledge base consisting of departmental processes and procedures. Construct and perform training on new, or changing processes and procedures. In addition, this position provides high level backup support to all distributed technology support (DTS) staff across the university community.

Minimum Qualifications

• Bachelor's degree in Computer Science / Information Technology or closely related field.


• Two years experience working with computer hardware, Macintosh, Linux and Windows operating systems, applications and peripherals.


• Apple Certified Support Professional certification.


• Knowledge of operating system security.


• The ability to quickly and accurately diagnose and resolve problems remotely based on customer information, including hardware and software issues.


• Diagnosing situations originating from LAN/ Desktop out in the field and enterprise wide locations.


• Excellent organizational and analytical skills.


• Excellent oral and written communication skills.


• Ability to communicate effectively with others.


• Must possess a valid drivers license acceptable to the University's insurance carrier.

Desired Qualifications

• Apple Certified Technical Coordinator and/or Microsoft certifications.


• The ability to be flexible in a changing environment, with strong desire and ability to learn new applications and technologies quickly.


• Ability to handle difficult technical situations.


• Having an understanding of the university environment is a plus.