Desktop Support Specialist I — End-User IT Champion

Integres, LLC; Sharonville (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Healthcare package

401(k) Savings Plan

Employee Recognition

Job summary

Integres, LLC is seeking an End User Support Specialist 1 to join our team as a Desktop Support Specialist I (DSS I). You will troubleshoot software, hardware, and peripherals, configure systems per policy, and uphold strict privacy standards.

The role includes system maintenance, OS updates, and data backup support. Qualifications include an Associate degree in IT and entry-level certifications such as CompTIA A+, MCSA, MTA, or MOS.

Qualifications

• Associate degree or better in Information Technology, Computer Science, or related field.
• CompTIA A+ certification — confirms entry-level IT employees' competence in basic network communications, installation, and maintenance of computer hardware.
• Microsoft Certified Solutions Associate (MCSA) and Microsoft Technology Associate (MTA) certifications — demonstrate fundamental knowledge of specific Microsoft products for entry-level IT professionals.
• Candidates may also pursue Microsoft Office Specialist (MOS) certifications in one or more Microsoft Office products.

Responsibilities

• Troubleshoot software packages, hardware devices, and peripherals.
• Configure desktop systems according to company policies and maintain privacy and security practices.
• Perform regular system maintenance and update operating systems with minimal downtime.
• Assist with data backup activities and monitor help-desk requests.

Skills

End user support

Desktop support

Troubleshooting

Phone & chat support

Privacy & security awareness

Education

Associate degree in IT

CompTIA A+

MCSA

MTA

MOS

Job description

Integres, LLC is seeking an End User Support Specialist 1 to join our team as a Desktop Support Specialist I (DSS I). You will troubleshoot software, hardware, and peripherals, configure systems per policy, and uphold strict privacy standards.

The role includes system maintenance, OS updates, and data backup support. Qualifications include an Associate degree in IT and entry-level certifications such as CompTIA A+, MCSA, MTA, or MOS.