IT Desktop Support Coordinator

Accreditation Council for Graduate Medical Education; College Park (MD); Hybrid; USD 79,000 - 95,000; Full time

Job summary

University of Maryland, College Park is seeking an IT Desktop Support Coordinator to join the Platform Services team within DIT. The role supports desktop computers, applications, audiovisual equipment, and related technology, including installation, testing, and troubleshooting under established standards.

You will consult with end users and lead desktop support projects. Requirements include a Bachelor’s degree and at least one year of professional IT experience.

Qualifications

• Bachelor’s degree required.
• One year of professional IT experience required.
• Substitutions allowed year-for-year for education.

Responsibilities

• Support desktop computers, applications, and audiovisual equipment.
• Install, test, and configure computer systems and peripherals.
• Provide one-on-one end-user consulting and coordinate desktop support projects.

Skills

IT systems knowledge

Office productivity

Communication skills

Policy interpretation

Multitasking

Education

Bachelor's degree

Tools

MacOS

JAMF

VDI

BitLocker

Azure/Intune

Office 365

OMS

AWS

Job description

IT Desktop Support Coordinator

Position #: JR104726

This position is available within the University of Maryland’s Division of Information Technology (DIT).

The University of Maryland Division of Information Technology (DIT) is seeking an IT Desktop Support Coordinator to join our Platform Services team. As a member of the Enterprise Desktop team, this position will assist with technical support of desktop computers, applications, audiovisual equipment and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require knowledge of application software and operating systems to diagnose and resolve unique, recurring, and non-recurring problems.

The position also provides one‑on‑one consulting with end users and the University community and will lead and coordinate desktop support projects. This position requires independent and team‑based analyses, problem‑solving, and communication. Work is performed with little supervision and requires initiative and judgment. This position requires the possession of a valid driver’s license.

This position is considered essential and may be required to work at the normal work location or an alternative location during a major catastrophic event, weather emergency, or other operational emergency to help maintain the continuity of University services.

May be required to work evenings, nights, weekends, or different shifts for extended periods.

Physical Demands: Predominantly operates in an office environment. Some periods may be spent in computer rooms for installation, testing, and troubleshooting. Some work (less than 5%) requires moving and lifting of server equipment.

Licenses/Certifications: Valid driver's license required for operating state vehicles.

Minimum Qualifications

Education: Bachelor’s degree from an accredited college or university.

Experience: One (1) year of professional information technology experience.

Other: Additional work experience as defined above may be substituted on a year for year basis for up to four (4) years of the required education.

Knowledge, Skills, & Abilities

• Knowledge of IT systems.


• Knowledge of procurement of software tools and services.


• Skill in oral and written communication.


• Skilled in the use of office productivity software such as Office 365 or Google Workspaces.


• Ability to interpret and apply policies, procedures, regulations, and laws.


• Ability to multitask while demonstrating a commitment to customer service.

Preferences

• Experience with MacOS, JAMF, VDI, scripting, BitLocker, Microsoft Azure, Intune, Microsoft Office 365, OMS, and Amazon Web Services.


• CompTIA A+ Certification.


• Jamf certification


• Microsoft certification

Additional Job Details

Remote Work: This position may be eligible for some telework, but that will be dependent on projects and needs of the project/department. There will be a regular in‑office requirement.

Please note that all positions within the Division of Information Technology (DIT) have an in person component with expected time in our College Park, MD location per week. Telework is not a guaranteed work arrangement.

Visa Sponsorship Information:

Not applicable.

Job Risks: Not Applicable to This Position

Financial Disclosure Required: No. For more information on Financial Disclosure, please visit Maryland's State Ethics Commission website.

Department: DIT-EE-Platform Services

Worker Sub-Type: Staff Regular

Benefits Summary: For more information on Regular Exempt benefits, select this link.

Background Checks: Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify anyone from employment. Before any adverse decision, the finalist will have an opportunity to provide information to the University regarding disclosable background check information. The University reserves the right to rescind the offer of employment or otherwise decline or terminate employment if the information reported by the background check is deemed incompatible with the position, regardless of when the background check is completed.

Employment Eligibility: The successful candidate must complete employment eligibility verification (on Form I-9) by presenting documents that establish identity and work authorization within the timeframe required by federal immigration law, and where applicable, to demonstrate renewed employment authorization. Failure to complete employment eligibility verification or reverification within the timeframe set forth by law may result in suspension or termination of employment.

EEO Statement: The University of Maryland, College Park is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment. Please read the University’s Equal Employment Opportunity Statement of Policy.

Title IX Non-Discrimination Notice

Salary Range: $79,040.00-$94,848.00