Classroom Tech & AV Specialist

UM01 University of Maryland College Park (UMCP); United States; On-site; USD 33,000 - 45,000; Full time

Job summary

The University of Maryland, College Park is seeking an IT/AV Contractual 1 to investigate and dispatch AV/IT issues, support classroom technology, and assist with design and deployment of AV systems across general classrooms.

The role requires a Bachelor’s degree and at least one year of IT experience, with strong communication and customer service skills. Applicants should be prepared to work in a campus environment with potential background checks.

Qualifications

• Bachelor’s degree from an accredited college or university.
• One year of professional administrative, coordinator, or information technology experience.
• Additional work experience may be substituted for education on a year-for-year basis up to four years.
• Ability to support, identify, and troubleshoot general problems with PC/AV hardware and Apple devices.
• Knowledge of Windows OS, MS Office, browsers, and file/print services such as Active Directory, ServiceNow, and Google.
• Ability to multitask and prioritize assignments.
• Excellent verbal and written communication skills.
• Excellent customer service skills.

Responsibilities

• Investigates all technical support issues reported or escalated from Smith IT Technicians or administrators.
• Has dispatch responsibility and distributes incoming service requests to team members or support groups.
• Programs Crestron control processors, touch panels, routers, and audio DSPs to support classroom technology.
• Reviews requirements and assists with design/deployment of AV systems in classrooms.
• Performs tests/pilots of viable technologies and troubleshoots existing AV programs to restore functionality.

Skills

Verbal communication

Written communication

Customer service

Troubleshooting

Team collaboration

Discretion/confidentiality

Positive attitude

Education

Bachelor's degree

Tools

Windows OS

MS Office

Active Directory

ServiceNow

Google Workspace

Job description

The University of Maryland, College Park is seeking an IT/AV Contractual 1 to investigate and dispatch AV/IT issues, support classroom technology, and assist with design and deployment of AV systems across general classrooms.

The role requires a Bachelor’s degree and at least one year of IT experience, with strong communication and customer service skills. Applicants should be prepared to work in a campus environment with potential background checks.