Deskside Technician II — Windows/Mac & Mobility Expert

Stefanini North America and APAC; Alpharetta (GA); Presencial; USD 50.000 - 70.000; Tempo integral

Benefícios oferecidos por esta vaga

401(k)

PTO

Medical/Dental/Vision insurance

Tuition reimbursement

Professional development

Resumo da vaga

Stefanini North America and APAC is seeking an IT Support Specialist to deliver deskside and endpoint support for a large enterprise environment. You will image laptops, configure OS and security settings, and manage shipments and asset records to ensure end-user readiness.

In this role you will update ServiceNow tickets, coordinate repairs, and provide after-hours support as needed, while maintaining compliance with data protection and company procedures. Collaboration with global teams is key.

Qualificações

• A+ Certification required or equivalent.
• Microsoft Certified Professional (MCP) preferred.
• ITIL Foundations and Lean Six Sigma knowledge desired.

Responsabilidades

• Image and configure laptops with approved operating systems, applications, and security settings.
• Test devices before shipment to confirm functionality and readiness for end-user login.
• Package and ship equipment through UPS, maintain tracking information, and coordinate returns.
• Receive returned equipment, inspect its condition, and prepare it for reuse, repair, or disposal.
• Troubleshoot laptop hardware and software issues.
• Open and manage HP warranty cases, coordinate repairs, and verify completed work.
• Maintain accurate asset records, including serial numbers, assigned users, location, and equipment status.
• Update ServiceNow tickets with actions taken, shipment details, and resolution notes.
• Follow company procedures for secure device handling, data protection, and equipment storage.
• Communicate deployment, shipping, and repair updates to users and support teams.

Conhecimentos

A+ Certification

Microsoft Certified Professional (MCP)

ITIL Foundations

Lean Six Sigma

Descrição da vaga

Stefanini North America and APAC is seeking an IT Support Specialist to deliver deskside and endpoint support for a large enterprise environment. You will image laptops, configure OS and security settings, and manage shipments and asset records to ensure end-user readiness.

In this role you will update ServiceNow tickets, coordinate repairs, and provide after-hours support as needed, while maintaining compliance with data protection and company procedures. Collaboration with global teams is key.