Onsite IT Support Technician — Windows & Hardware Pro

Stefanini North America and APAC; Greensburg (IN); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

401(k)

Paid time off

Medical insurance

Dental insurance

Vision insurance

Tuition reimbursement

Job summary

Stefanini North America and APAC is seeking a skilled IT Support Specialist to provide onsite hardware/software assistance and break/fix services. You will diagnose and repair end-user systems, printer issues, and peripheral devices while ensuring reliable network connectivity for the user base.

Candidates should have 3+ years of desk side support experience, strong Windows 7/10 skills, and familiarity with Lenovo hardware, Active Directory, Office 2007/2016, VPN, and Symantec/SCCM tools.

Qualifications

• 3+ years corporate desk side support experience with Windows 7/10 focus.
• Experience troubleshooting and replacing Lenovo hardware.
• Experience using Active Directory.
• Experience supporting Microsoft Office 2007/2016 incl. Lync/OWA/Outlook 2016.
• Experience troubleshooting wireless connectivity issues.
• VPN experience.
• Experience with basic hardware printer support.
• Experience with Symantec Endpoint Protection, BitLocker, SCCM and RDP.

Responsibilities

• Provide hardware/software support services to onsite client including break/fix.
• Implement virus detection and eradication procedures.
• Diagnose end-user system failures and implement repair solutions.
• Diagnose printer and other peripheral device failures and implement repair solutions.
• Troubleshoot network devices to ensure PC connectivity to the network.

Skills

Windows 7/10 support

Active Directory

VPN experience

Printer hardware support

Symantec Endpoint Protection

Network troubleshooting

Tools

Lenovo hardware

Microsoft Office 2007/2016 (Lync, OWA, Outlook 2016)

Active Directory

Endpoint Protection, BitLocker, SCCM, RDP

Job description

Stefanini North America and APAC is seeking a skilled IT Support Specialist to provide onsite hardware/software assistance and break/fix services. You will diagnose and repair end-user systems, printer issues, and peripheral devices while ensuring reliable network connectivity for the user base.

Candidates should have 3+ years of desk side support experience, strong Windows 7/10 skills, and familiarity with Lenovo hardware, Active Directory, Office 2007/2016, VPN, and Symantec/SCCM tools.