Onsite IT Support Technician

Stefanini North America and APAC; Seadrift (TX); Presencial; USD 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) plan

Paid time off

Tuition reimbursement

Medical, dental and vision insurance

Stefanini University trainings

Descripción de la vacante

Stefanini North America and APAC is seeking an experienced IT desk-side support professional to service on-site clients, diagnose and repair end-user systems, and manage printers and peripherals. The role emphasizes Windows environments, Lenovo hardware troubleshooting, Active Directory, and VPN access.

You will also handle Office 2007/2016 suite support, wireless connectivity issues, and security tooling like Symantec Endpoint Protection, BitLocker, SCCM, and RDP.

Formación

• 3+ years of corporate desk-side support experience.
• Strong emphasis on Windows 7 and Windows 10.
• Experience troubleshooting and replacing Lenovo PCs.
• Experience using Active Directory.
• Experience supporting Office 2007/2016 including Lync, OWA and Outlook 2016.
• Experience troubleshooting wireless connectivity.
• VPN experience.
• Printer and peripheral device support experience.
• Experience with Symantec products including Endpoint Protection, BitLocker, SCCM and RDP.

Responsabilidades

• Provide hardware/software support services to on-site clients, including break/fix.
• Implement virus detection and eradication procedures.
• Diagnose end-user system failures and implement repair solutions.
• Diagnose printer and peripheral device failures and implement repair solutions.
• Troubleshoot network devices to ensure connectivity from PC to Network.
• Provide installation and upgrading services for hardware and software.
• Configuration and troubleshooting of phones and other mobile devices, tablets, and PDAs.
• Setup and troubleshooting audio/video equipment such as projectors and video conference equipment.

Conocimientos

Windows troubleshooting

Active Directory

Office & Outlook

VPN experience

Printer hardware support

Customer service

Wireless connectivity

Herramientas

SCCM

Symantec Endpoint Protection

BitLocker

RDP

Lenovo hardware troubleshooting

Descripción del empleo

Stefanini North America and APAC is seeking an experienced IT desk-side support professional to service on-site clients, diagnose and repair end-user systems, and manage printers and peripherals. The role emphasizes Windows environments, Lenovo hardware troubleshooting, Active Directory, and VPN access.

You will also handle Office 2007/2016 suite support, wireless connectivity issues, and security tooling like Symantec Endpoint Protection, BitLocker, SCCM, and RDP.