Deskside Technician II - Global IT Support & Growth

Stefanini Group; Midland (MI); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

401(k)

Paid time off

Tuition reimbursement

Medical, dental and vision insurance

Job summary

Stefanini Group is seeking a Deskside Technician II for our Midland, MI location. This full-time role supports IT equipment in a large corporate environment, including desktops, laptops, printers, and mobile devices, with Windows 10/11 and Mac OS.

On-site duties require problem-solving, documentation, and after-hours support as needed. Ideal candidates will have experience with AV conferencing systems, VPN, and asset management, plus strong communication and a professional demeanor.

Qualifications

• Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware.
• Able to uphold a positive attitude at all times, even under stressful conditions.
• Experience supporting remote facilities and users.
• Excellent verbal and written communication skills.
• High level of professionalism and strong personal interaction skills.
• Ability to perform in-depth research and troubleshooting for complex technical issues.
• Ability to prioritize and complete all work tasks with minimal supervision.
• Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds.
• Ability and willingness to learn new technologies.
• Deskside / Desktop / End User Computer experience, ideally in a corporate environment.
• Proven ability to handle challenging, rapid-response user support.
• Proven ability to balance, prioritize and organize multiple tasks.

Responsibilities

• Supporting IT equipment in large corporate environment.
• Desktop/laptop tech support.
• Windows 10/11 operating systems.
• Support mobile devices, printers, scanners, wireless, VPN, etc.
• IMAC Support - IT equipment Install/Move/Add/Change.
• Maintain repairs, spare parts, and components.
• Research and troubleshoot problems.
• Maintain system configurations and documentation.
• Track and resolve customer incidents and requests through the client's ticketing tool.
• Troubleshoot and resolve hardware and software issues for Windows devices.
• Backup, restoration, and migration of user data.
• Smart Hands support with networking, server, and telecommunications technologies.
• Printer and peripheral device support.
• Inventory management of IT assets including asset auditing.
• Ability to research and follow appropriate KB articles.
• Ability to work on-call and other after-hours support needs.
• May provide Executive support.
• Various other tasks associated with deskside services.
• May need to be available to provide support at other client locations as needed.
• Other duties as assigned.

Skills

Mac OS support

Windows OS support

Microsoft Office

Smartphones

AV conferencing systems

Printers & PC hardware

Troubleshooting

Remote facilities support

Communication skills

Professional demeanor

Executive support (occasional)

Education

High School Diploma (required)

Tools

A+ Certification

Microsoft Certified Professional (MCP)

ITIL Foundations

Job description

Stefanini Group is seeking a Deskside Technician II for our Midland, MI location. This full-time role supports IT equipment in a large corporate environment, including desktops, laptops, printers, and mobile devices, with Windows 10/11 and Mac OS.

On-site duties require problem-solving, documentation, and after-hours support as needed. Ideal candidates will have experience with AV conferencing systems, VPN, and asset management, plus strong communication and a professional demeanor.