Deskside Technician II — Windows & Mac Support

Stefanini; California; Hybrid; USD 55,000 - 75,000; Full time

Job summary

Stefanini Group is seeking a Deskside Technician II to provide frontline hardware support for end users in California. The role includes troubleshooting, break/fix work, preventative maintenance, and asset inventory management.

Proficiency with Windows and MacOS, Active Directory, and ServiceNow is expected, with strong communication and teamwork abilities. The position involves local travel within-state as needed, and collaboration with onsite and third-party vendors to ensure seamless

Qualifications

• Minimum 3 years of desktop support experience.
• Experience supporting Windows and MacOS environments.
• Experience with Active Directory and IT imaging/staging.
• Ability to manage equipment inventory and lifecycle.
• Strong troubleshooting and communication skills.

Responsibilities

• Troubleshoot and repair hardware on end-user devices.
• Perform break/fix replacements following knowledge base and instructions.
• Conduct preventative maintenance and asset inventory.
• Manage ServiceNow tickets and queues; escalate when needed.
• Coordinate on-site vendor and OEM interactions for lifecycle tasks.
• Support IT incidents related to network, data center, and user devices.

Skills

Windows support

MacOS support

Active Directory

ServiceNow

Hardware troubleshooting

Inventory management

Imaging and staging PCs

Vendor coordination

Team collaboration

Communication skills

Education

No specific degree required

Tools

ServiceNow

Imaging tools

Job description

Stefanini Group is seeking a Deskside Technician II to provide frontline hardware support for end users in California. The role includes troubleshooting, break/fix work, preventative maintenance, and asset inventory management.

Proficiency with Windows and MacOS, Active Directory, and ServiceNow is expected, with strong communication and teamwork abilities. The position involves local travel within-state as needed, and collaboration with onsite and third-party vendors to ensure seamless