Deskside IT Technician II: Onsite Support & Troubleshooting

Stefanini North America and APAC; Twinsburg (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

Stefanini North America and APAC is seeking an onsite deskside IT support specialist in Twinsburg, OH. You will provide Windows, software, and hardware support in a corporate environment, stage and deploy devices, and troubleshoot a variety of technology issues.

You will configure mobile devices and AV equipment, resolve VPN/VDI connectivity, and communicate technical information to non-technical users while handling tasks in a group or independent setting.

Qualifications

• 1+ years corporate deskside support or equivalent experience.
• Excellent troubleshooting capability.
• Ability to handle challenging, dynamic, rapid-response user support.
• Experience with Microsoft Office / Office 365 suite.
• Experience with imaging software and data migration processes (SCCM/Intune).
• Experience with endpoint protection and encryption (Bitlocker) support.
• Familiarity with using remote desktop support tools.
• Maintain valid driver's license and ability to lift up to 50 pounds.
• Pass standard background check and drug screening; adhere to shift schedule.
• A+ Certification and MCP are a plus; Windows architecture knowledge, Mac experience are desirable.

Responsibilities

• Provide Windows, software, and hardware support onsite in a corporate environment.
• Stage, provision, and deploy IT machines to end users following best practices.
• Diagnose, troubleshoot, and implement fixes for a variety of technology.
• Configure, troubleshoot, and deploy mobile devices & other audio/visual equipment.
• Troubleshoot VPN and VDI connectivity.
• Follow appropriate KB articles and manage workload via ticketing software or non-ticket tracker.
• Communicate technical information to non-technical audiences.
• Smart Hands remote support for offsite resolver groups.
• Inventory management of IT assets including asset auditing.
• Other duties as assigned.

Skills

Troubleshooting

Communication

Professional demeanor

Team collaboration

Adaptability

Education

High School Diploma or equivalent

Valid driver's license

Tools

Microsoft Office 365

SCCM / Intune

BitLocker

Remote desktop tools

Imaging software

Job description

Stefanini North America and APAC is seeking an onsite deskside IT support specialist in Twinsburg, OH. You will provide Windows, software, and hardware support in a corporate environment, stage and deploy devices, and troubleshoot a variety of technology issues.

You will configure mobile devices and AV equipment, resolve VPN/VDI connectivity, and communicate technical information to non-technical users while handling tasks in a group or independent setting.