Deskside Technician I – Windows & Hardware Support

Smartsearchonline; Auburn Hills (MI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401(k)

Paid time off

Medical insurance

Dental insurance

Vision insurance

Stefanini University

Job summary

Stefanini is seeking a Deskside Technician I in Auburn Hills, MI for a contract term role. The candidate will provide onsite hardware/software support, diagnose and repair end-user systems, printers, and peripherals, and troubleshoot network connectivity from PC to the network.

Required are 1+ year of desk-side support experience, proficiency with Windows 10/11, Active Directory, Office, printer fixes, and VPN. Strong customer service and timely issue resolution are essential.

Qualifications

• 1+ year of corporate desk-side support experience.
• Strong troubleshooting of Windows 10/11 and peripherals.
• Experience using Active Directory and Office applications.
• Customer-focused service with good communication.

Responsibilities

• Provide hardware/software desk-side support to onsite clients, including break/fix.
• Diagnose end-user system failures and implement repair solutions.
• Diagnose printer and peripheral device failures and repair.
• Troubleshoot network connectivity from PC to network.
• Apply virus detection and eradication procedures.
• Support security and deployment tools such as SCCM and RDP.

Skills

Desk-side support

Windows 10/11

Active Directory

Microsoft Office

Printer troubleshooting

VPN

Customer service

Network troubleshooting

Tools

SCCM

RDP

BitLocker

Endpoint Protection

VPN Client

Job description

Stefanini is seeking a Deskside Technician I in Auburn Hills, MI for a contract term role. The candidate will provide onsite hardware/software support, diagnose and repair end-user systems, printers, and peripherals, and troubleshoot network connectivity from PC to the network.

Required are 1+ year of desk-side support experience, proficiency with Windows 10/11, Active Directory, Office, printer fixes, and VPN. Strong customer service and timely issue resolution are essential.