Deskside Technician I: Hardware Repair & User Support

Stefanini North America and APAC; Los Angeles (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k)

Paid time off

Tuition reimbursement

Medical insurance

Dental insurance

Vision insurance

Job summary

Stefanini North America and APAC in Los Angeles is seeking an experienced IT Field/Desktop Support specialist to provide on-site and remote assistance for end users. You will troubleshoot hardware, install imaging, and support Windows and Mac environments.

The role emphasizes strong communication, teamwork, and the ability to work independently, with local travel as needed and a focus on customer service. Stefanini offers a comprehensive benefits package.

Qualifications

• 1+ year of corporate desk-side support experience with Windows and macOS.
• Experience replacing hardware on PCs and Mac laptops/desktops.
• Familiarity with Active Directory and deploying IT equipment.
• Ability to migrate end-user data and manage lifecycle.

Responsibilities

• Troubleshoot and repair hardware issues.
• Urgent break/fix replacements following KBs and instructions.
• Perform preventative maintenance and lifecycle tasks.
• Troubleshoot HW issues on end user devices.
• Utilize ServiceNow and manage queues with ticket follow-up.
• Escalate unresolved tickets to Level 2/3 staff.
• Support OEM warranty repairs and on-site visits as needed.
• Assist clients with network/datacenter incidents and on-site support.
• Work on child tickets as assigned.

Skills

Troubleshooting

Hardware repair

Customer service

Team collaboration

Strong communication

Tools

ServiceNow

Active Directory

IT Asset Management

Job description

Stefanini North America and APAC in Los Angeles is seeking an experienced IT Field/Desktop Support specialist to provide on-site and remote assistance for end users. You will troubleshoot hardware, install imaging, and support Windows and Mac environments.

The role emphasizes strong communication, teamwork, and the ability to work independently, with local travel as needed and a focus on customer service. Stefanini offers a comprehensive benefits package.