Onsite IT Support Technician II: Windows & Hardware Expert

Stefanini North America and APAC; Jacksonville (GA); On-site; USD 42,000 - 65,000; Full time

Job summary

Stefanini North America and APAC is seeking a Deskside Technician with 1+ years of hands-on field service experience in IT environments. The role focuses on hardware/software troubleshooting, IT asset management, and end-user support within a corporate setting.

The position requires technical proficiency, strong communication, and ability to work collaboratively to maintain IT operations and user satisfaction. Local on-site duties and potential travel may be involved.

Qualifications

• 1+ years corporate deskside support or equivalent experience
• Experience with Microsoft Office / Office 365
• Experience with imaging software and data migration processes (e.g., SCCM, Intune)
• Experience with endpoint protection and encryption (Bitlocker) support
• Familiarity with remote desktop support tools
• Must pass background check and drug screening

Responsibilities

• Provide Windows, software, and hardware support, onsite in a corporate environment
• Stage, provision, and deploy IT machines to end users
• Diagnose, troubleshoot, and implement fixes for a variety of technology
• Configure, troubleshoot, and deploy mobile devices & other audio/visual equipment
• Troubleshoot VPN and VDI connectivity
• Manage workload via ticketing software
• Communicate technical information to non-technical audiences
• Inventory management of IT assets including asset auditing
• Walk, bend, stand for prolonged periods, lift equipment up to 50 pounds
• Physical presence at Stefanini or Client location during shift

Skills

Troubleshooting

Communication

Professionalism

Customer service

Teamwork

Education

High School Diploma or equivalent

Tools

SCCM

Intune

Bitlocker

Remote desktop

Microsoft Office 365

Job description

Stefanini North America and APAC is seeking a Deskside Technician with 1+ years of hands-on field service experience in IT environments. The role focuses on hardware/software troubleshooting, IT asset management, and end-user support within a corporate setting.

The position requires technical proficiency, strong communication, and ability to work collaboratively to maintain IT operations and user satisfaction. Local on-site duties and potential travel may be involved.