Deskside Support Representative

Artech Information System LLC; Decatur (AL); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading IT staffing company is seeking a Deskside Support Representative for a 12-month position in Decatur, AL. The role requires strong deskside support skills, notably in troubleshooting complex issues. Candidates must possess excellent verbal and written communication abilities, and should have a positive demeanor when interacting with clients. Familiarity with remote take-over skills is a plus. This position offers the opportunity to work in a dynamic environment with the potential for extension.

Qualifications

• Must be able to troubleshoot complex issues.
• Good verbal and written skills are essential.
• Ability to interact positively with clients.

Skills

Deskside support skills

Troubleshooting complex issues

Good verbal communication

Good written communication

Client interaction skills

Remote take-over skills

Job description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

Job Title: Deskside Support Representative Distributed Client Services

Location: DECATUR, AL
Duration: 12 months with possible extension

SUMMARY

• Deskside support skills, IMAC, must be able to troubleshoot complex issues
• Remote take-over skills a plus.
• Must have good verbal and written skills, as well as ability to interact positively with clients.