Deskside support

Artech Information System LLC; Atlanta (GA); On-site; Full time

Job summary

A leading IT staffing company in Atlanta is seeking a Deskside Support Representative to diagnose and remedy Microsoft OS issues, install applications, and work directly with clients at various locations. Candidates must possess strong verbal and written communication skills, a valid driver's license, and reliable transportation. This role offers a 12-month contract with the potential for extension and requires the ability to handle complex technical challenges effectively.

Qualifications

• Ability to diagnose and remedy complex Microsoft OS problem tickets.
• Good verbal and written skills.
• Valid driver's license and reliable transportation required.

Responsibilities

• Configure and install common applications.
• Install/remove desktop PCs and monitors.
• Travel to various local sites for work.

Skills

Diagnosing complex Microsoft OS problems

Verbal communication

Written communication

Client interaction

Remote take-over skills

Job description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

Job Title: Deskside Support Representative Distributed Client Services

Location: Atlanta,GA

Duration: 12 months with possible extension.

Job Description:

• Candidates should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and install common applications and install/remove desktop PCs and monitors.
• Remote take-over skills a plus.
• Must have good verbal and written skills, as well as ability to interact positively with clients.
• Candidates should have valid driver's license and reliable transportation to travel to various local sites. Work is done at customer locations.