desktop support

Artech Information System LLC; Dubuque (IA); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading IT staffing firm in Dubuque is looking for a Desk side Support Representative for a 1-year contract. In this role, you will provide deskside and remote desktop support, focusing on customer satisfaction and effective troubleshooting across Windows, Linux, and Mac operating systems. The position requires strong skills in network connectivity and MS Office, with an emphasis on delivering excellent service to clients in a professional manner.

Qualifications

• Professional demeanor and strong customer satisfaction focus.
• Expertise in Windows and remote desktop support.
• Ability to troubleshoot network connectivity issues.

Responsibilities

• Provide deskside support for end-users.
• Assist with remote desktop support.
• Resolve issues with Windows, Linux, and Mac OS.

Skills

Deskside Support

Remote Desktop Support

Windows

Linux

Mac OS

MS Office

Network Connectivity

O365

Customer Service

Job description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

Job Title: Desk side Support Representative Distributed Client Services
Location :DUBUQUE,IA-52001
Duration: 1 Year (with possible extension)

JD :

Deskside Support, Remote Desktop Support, Windows, Linux, Mac OS, MS Office, Network Connectivity, O365. Must be professional, be very customer sat focused with excellent skills in Windows.