Deskside Support Pro: Windows/Unix Troubleshooter

NTT DATA, Inc.; Ontario (OR); On-site; USD 60,000 - 80,000; Full time

Job summary

NTT DATA seeks a Deskside Support Analyst to join our Ontario, Oregon team. The role involves troubleshooting, desktop and printer service, and system upgrades in a Windows-centric environment with potential Linux/Unix exposure. Some travel may be required.

Ideal candidates have 3–5 years of relevant experience and an undergraduate degree or equivalent. French language skills are a plus and collaboration with a supportive team is expected.

Qualifications

• Undergraduate degree or equivalent combination of education and work experience.
• 3-5 years relevant experience.
• Proficient in Windows operating system environment.
• Knowledge of Linux/Unix operating systems may be required.
• Some travel including overnight domestic or international trips may be required.
• Knowledge of the French language is a plus.

Responsibilities

• Performs troubleshooting parts replacement, system upgrades, advanced deployment, and repair on desktops/notebooks/printers.
• Uses advanced tools/technical knowledge to remediate client problems and conduct scheduled installations.
• Provides technical feedback on technical process issues to improve overall service delivery.
• May act as team lead at times and coach team members.

Skills

Customer service

Windows OS

Linux/Unix knowledge

Team collaboration

Travel flexibility

Education

Undergraduate degree or equivalent

Tools

Remote support tools

Job description

NTT DATA seeks a Deskside Support Analyst to join our Ontario, Oregon team. The role involves troubleshooting, desktop and printer service, and system upgrades in a Windows-centric environment with potential Linux/Unix exposure. Some travel may be required.

Ideal candidates have 3–5 years of relevant experience and an undergraduate degree or equivalent. French language skills are a plus and collaboration with a supportive team is expected.