Windows Desktop Support Technician – Onsite

JobDiva, Inc.; Waterloo (IA); On-site; USD 30,000 - 50,000; Full time

Job summary

NTT DATA is seeking a Desktop Support-Windows Operating System professional for Waterloo, Iowa (US). This onsite role supports end users, performs troubleshooting, parts replacement, upgrades and deployment on desktops, notebooks and printers.

The ideal candidate has 2–4 years of relevant experience, strong Windows OS knowledge, and an A+ certification. A high school diploma is required, with an undergraduate degree preferred; travel is minimal.

Qualifications

• Basic troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops/notebooks/printers.
• May respond to calls after hours as directed.
• Strong Windows operating system knowledge.
• A+ desktop or equivalent skill set is required; additional certifications may be required.
• High school diploma or equivalent; undergraduate degree preferred.

Responsibilities

• Performs basic troubleshooting on desktops/notebooks/printers.
• Deploys and repairs hardware; performs system upgrades.
• Escalates issues when needed and provides guidance to less experienced staff.

Skills

Windows OS

Customer service

Troubleshooting

Education

High School Diploma or equivalent

Undergraduate degree preferred

Tools

A+ Certification

Hardware troubleshooting

Job description

NTT DATA is seeking a Desktop Support-Windows Operating System professional for Waterloo, Iowa (US). This onsite role supports end users, performs troubleshooting, parts replacement, upgrades and deployment on desktops, notebooks and printers.

The ideal candidate has 2–4 years of relevant experience, strong Windows OS knowledge, and an A+ certification. A high school diploma is required, with an undergraduate degree preferred; travel is minimal.