Desktop Support-Windows Operating System

NTT DATA, Inc.; Waterloo (IA); On-site; USD 36,000 - 60,000; Full time

Job summary

NTT DATA, Inc. in Waterloo, Iowa, seeks a Desktop Support-Windows Operating System to troubleshoot, repair, and upgrade desktops, notebooks and printers, providing timely end-user support.

The role emphasizes strong Windows OS knowledge, solid customer service, and the ability to work with minimal supervision. A+ certification is valued, with limited travel and reliable transportation required.

Qualifications

• 2–4 years relevant experience.
• High School Diploma or equivalent.
• Undergraduate degree or some college coursework preferred.
• Strong knowledge of Windows operating system environment.
• Solid client service skills.
• A+ desktop or equivalent skill set required; additional hardware certifications may be required.
• Ability to perform general office tasks physically.
• Must be able to perform responsibilities with or without accommodations.
• Minimal travel or overnight domestic trips may be required.
• Personal reliable transportation.

Responsibilities

• Troubleshoot, replace parts, upgrade systems, deploy and repair on desktops/notebooks/printers.
• Respond to calls after normal business hours per leadership.
• Identify issues that could impact end-user experience and take corrective action.
• Provide escalation point for less experienced team members and policy recommendations.

Skills

Windows knowledge (OS)

Customer service

Education

High School Diploma or equivalent

Undergraduate degree preferred

A+ Certification

Tools

Acer/HP desktops

Job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a Desktop Support-Windows Operating System to join our team in Waterloo, Iowa (US-IA), United States (US).

Description

• Individuals here have a well-rounded knowledge of the policies and procedures for their work area.
• Their work may require discretion and independent judgment for non-routine matters. However, the primary focus of work activity is predominately routine.
• They may make policy recommendations to their managers and be an escalation point for less experienced team members.
• Performs basic troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks/ printers.
• May respond to calls after normal business hours per leader instructions.
• Performs troubleshooting, parts replacement, system upgrades, basic deployment, and repair on desktops / notebooks/ printers.
• Identifies potential issues that could adversely impact end user experience and takes corrective action.

Requirements

• Typically requires 2-4 years relevant experience.
• High School Diploma or equivalent.
• Undergraduate degree or some college coursework preferred.
• Strong knowledge of Windows operating system environment.
• Solid client service skills.
• A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required.
• Ability to physically perform general office requirements.
• Must be able to perform essential responsibilities with or without reasonable accommodations.
• minimal travel, overnight domestic trips may be required.
• Personal reliable transportation

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.