Desktop Support Analyst — Onsite IT Pro in Michigan

NTT DATA, Inc.; Grand Haven (MI); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Paid time off

Life and AD&D insurance

Disability insurance

Job summary

NTT DATA is seeking a Desktop Support Analyst in Grand Haven, Michigan (US-MI), to join the team onsite. The role involves troubleshooting desktops/notebooks/printers, deploying upgrades, and providing technical support with a focus on client service. Travel may be required, and a 3-5 year experience level is expected. An undergraduate degree or equivalent is preferred.

The position is a temporary W2 contract with compensation ranges discussed by location. French language skills are a plus.

Qualifications

• Must have 3-5 years relevant experience.
• Proficient in Windows operating system.
• Knowledge of Linux/Unix may be required.
• Strong client service skills.
• Travel may be required (overnight domestic or international).
• French language knowledge is a plus.
• Undergraduate degree or equivalent.

Responsibilities

• Troubleshoot parts replacement, system upgrades, advanced deployment, and repair on desktops/notebooks/printers.
• Use advanced tools/technical knowledge to remediate client problems and conduct scheduled installations.
• Provide technical feedback on process issues to improve service delivery.
• May act as team lead at times and coach team members.
• Receive general direction from supervisor and work on assigned deliverables.

Skills

3-5 years experience

Windows proficiency

Linux/Unix knowledge

French (plus)

Education

Undergraduate degree or equivalent

Job description

NTT DATA is seeking a Desktop Support Analyst in Grand Haven, Michigan (US-MI), to join the team onsite. The role involves troubleshooting desktops/notebooks/printers, deploying upgrades, and providing technical support with a focus on client service. Travel may be required, and a 3-5 year experience level is expected. An undergraduate degree or equivalent is preferred.

The position is a temporary W2 contract with compensation ranges discussed by location. French language skills are a plus.