Desktop Support Analyst – Onsite Tech Lead

JobDiva, Inc.; Grand Haven (MI); On-site; USD 41,000 - 55,000; Part time

Job summary

NTT DATA seeks a Desktop Support Analyst for an onsite role in Grand Haven, MI. The position requires 3–5 years of relevant experience and an undergraduate degree or equivalent. You will troubleshoot desktops/notebooks/printers, perform upgrades, and deploy solutions with strong client service skills.

Knowledge of Windows and possibly Linux/Unix, plus willingness to travel, are important. This contract role offers W2 employment and potential benefits in the US.

Qualifications

• Proficient in Windows operating system environment.
• Knowledge of Linux/Unix operating systems may be required.
• Strong client service skills.
• Ability to physically perform general office requirements.
• Some travel including overnight domestic or international trips may be required
• Knowledge of the French language is a plus

Responsibilities

• Performs troubleshooting parts replacement, system upgrades, advanced deployment, and repair on desktops/notebooks/printers.
• Uses advanced tools/technical knowledge to remediate client problems and conduct scheduled installations.
• Provides technical feedback on technical process issues to improve overall service delivery.
• May act as team lead at times and coach team members.

Skills

Windows OS

Linux/Unix basics

Client service

Physical ability

Education

Undergraduate degree

Job description

NTT DATA seeks a Desktop Support Analyst for an onsite role in Grand Haven, MI. The position requires 3–5 years of relevant experience and an undergraduate degree or equivalent. You will troubleshoot desktops/notebooks/printers, perform upgrades, and deploy solutions with strong client service skills.

Knowledge of Windows and possibly Linux/Unix, plus willingness to travel, are important. This contract role offers W2 employment and potential benefits in the US.