Deskside Tech - Local End User Support

NPO USA Inc; Illinois; On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

401(k)

Paid time off

Medical insurance

Dental insurance

Vision insurance

Job summary

NPO USA Inc. provides IT services and seeks a deskside technician to deliver on-site end-user support at a client location. You will work with a support center and a client IT team to resolve hardware and software issues efficiently, with strong customer service.

Responsibilities include installing and upgrading hardware/software, diagnosing failures, troubleshooting network connectivity, and stock room management. 5-day on-site support required.

Qualifications

• Two to three years of deskside support experience, fixing printers, desktops, and laptops.
• Excellent troubleshooting capability; knowledge of DHCP and DNS.
• Familiar with IPCONFIG and all its switches; BitLocker and BitLocker Console.
• Strong communication and documentation skills; ability to work with minimal supervision.

Responsibilities

• Provide deskside on-site support to end-users at a client location.
• Repair and install hardware and software; interface with a support center.
• Diagnose system and printer failures; ensure timely resolutions.
• Troubleshoot network connectivity and manage the stock room.
• Deliver 5-day on-site support as part of the team.

Skills

Deskside support

Printer repair

Desktops & laptops

Network troubleshooting

DHCP & DNS

IPCONFIG

BitLocker

Communication

Tools

Printer management software

Remote management tools

Job description

Who We Are

NPO USA Inc. stands at the forefront of Information Technology services, offering a comprehensive suite of solutions designed to empower businesses across the globe. Our expertise spans across several critical domains:

• Cloud Solutions.
• IT Management.
• Cybersecurity.
• Data Governance and Analytics.

Who We Are

NPO USA Inc. stands at the forefront of Information Technology services, offering a comprehensive suite of solutions designed to empower businesses across the globe. Our expertise spans across several critical domains:

• Cloud Solutions.
• Datacenter Excellence.
• IT Management.
• Cybersecurity.
• Data Governance and Analytics.

What You Will Do

• The Deskside Technician will be providing deskside support to end-users on a Single Point of Contact project and will be located onsite at our client location.
• You will be a member of a team that interfaces with a support center and a customer IT support team to achieve deliverables supporting the end users. We are looking for an energetic, enthusiastic, highly motivated, and organized individual.
• A strong emphasis is placed on providing a timely resolution to support requests and providing a high level of quality customer service. Ideal candidates should be very self-motivated due to the independent nature and responsibility of the environment. Providing installation and upgrading services of hardware and software.
• Diagnosing end-user system failures and implementing repair solutions. Diagnosing printer and other peripheral device failures and implementing repair solutions.
• Troubleshooting network devices to ensure connectivity from the PC to the network.
• Managing the stock room
• 5-day on-site support

What Do You Need To Succeed

• Two to three years of deskside support experience, including the ability to fix printers, desktops, and laptops. Excellent troubleshooting capability: Experience in using the following PROTOCOLS: DHCP and DNS. Familiar with IPCONFIG and all its switches. Bitlocker and the Bitlocker Command Console.
• Experience in using troubleshooting tools such as IPCONFIG and all its switches.
• Wired and wireless network experience. Excellent history of responding to service requests and trouble incidents. Ability to communicate technical information to non-technical audiences.
• Excellent verbal and written communication skills. Solid documentation skills. Ability to complete assignments with minimal supervision.
• Ability to search internally/externally for support information. Team and customer-oriented attitude.
• Excellent attendance and schedule adherence history.
• Ability to walk and bend and perform labor-related duties of connecting computer equipment.
• Ability lift to 50 lbs. when moving electronic equipment. All lifts over 25 lbs. require two or more employees to perform the task.

What You’ll Get

• Work with brilliant minds, often within a global capacity.
• Comprehensive Benefits package that includes 401(k), paid time off, medical, dental, and vision insurance.

Contact info: [e-mail]