Deskside Support Analyst

NTT DATA, Inc.; Ontario (OR); On-site; USD 60,000 - 80,000; Full time

Job summary

NTT DATA seeks a Deskside Support Analyst to join our Ontario, Oregon team. The role involves troubleshooting, desktop and printer service, and system upgrades in a Windows-centric environment with potential Linux/Unix exposure. Some travel may be required.

Ideal candidates have 3–5 years of relevant experience and an undergraduate degree or equivalent. French language skills are a plus and collaboration with a supportive team is expected.

Qualifications

• Undergraduate degree or equivalent combination of education and work experience.
• 3-5 years relevant experience.
• Proficient in Windows operating system environment.
• Knowledge of Linux/Unix operating systems may be required.
• Some travel including overnight domestic or international trips may be required.
• Knowledge of the French language is a plus.

Responsibilities

• Performs troubleshooting parts replacement, system upgrades, advanced deployment, and repair on desktops/notebooks/printers.
• Uses advanced tools/technical knowledge to remediate client problems and conduct scheduled installations.
• Provides technical feedback on technical process issues to improve overall service delivery.
• May act as team lead at times and coach team members.

Skills

Customer service

Windows OS

Linux/Unix knowledge

Team collaboration

Travel flexibility

Education

Undergraduate degree or equivalent

Tools

Remote support tools

Job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a Deskside Support Analyst to join our team in Ontario, Oregon (US-OR), United States (US).

Description:

• This is often a college graduate who is entering the workforce in their field of study.
• They know basic principles, methods, technologies, and practices for their professional field, but usually have limited experience in applying them outside a classroom setting.
• They handle detailed problems which require standard solutions.
• They receive general direction from their supervisor, are assigned deliverables and may be part of a team.
• Performs troubleshooting parts replacement, system upgrades, advanced deployment, and repair on desktops / notebooks/ printers.
• Uses advanced tools /technical knowledge to remediate client problems and conduct scheduled installations.
• Provides technical feedback on technical process issues to improve overall service delivery.
• May act as team lead at times and coach team members.
• Typically requires 3-5 years relevant experience.
• Undergraduate degree or equivalent combination of education and work experience.
• Proficient in Windows operating system environment.
• Knowledge of Linux/Unix operating systems may be required.
• Strong client service skills.
• Ability to physically perform general office requirements.
• Must be able to perform essential responsibilities with or without reasonable accommodations.
• Some travel including overnight domestic or international trips may be required
• Knowledge of the French language is a plus

About NTT DATA:

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.