Deskside IT Support Pro - Windows & Hardware Expert

Zen Strategics; Derwood, Northern (MD, KY); Hybrid; USD 36,000 - 40,000; Full time

Job summary

Titan Technologies, LLC is seeking a Deskside Technician to deliver second-tier end-user support for Windows OS, applications, and hardware in a corporate setting. The role involves troubleshooting across Windows and Mac OSX, desktop administration, asset management, and remote access support.

Ideal candidates will have strong communication skills, A+ certification, and experience with ticketing systems. Travel may be required; a valid tech background and documentation abilities are essential.

Qualifications

• High School Diploma or GED required.
• A+ Certification preferred.
• Experience providing end user support with a ticketing system.
• Experience troubleshooting Microsoft Office Suite and Windows operating systems.
• Strong communication and documentation skills.

Responsibilities

• Troubleshoot OS issues for Windows and Mac OSX.
• Lead incident-response cases to closure with documentation.
• Close tickets within SLA and document resolutions.
• Install, configure, and maintain hardware, software, and peripherals.
• Provide end-user support and remote access assistance.
• Assist in data backups and disaster recovery planning.

Skills

Customer service

Independent work

Problem solving

Documentation

Communication

IT troubleshooting

Ticketing system

Education

High School Diploma

A+ Certification

Tools

Microsoft Office Suite

Windows OS

Microsoft Domain environments

Cisco devices

Visio

Project

PowerPoint

Job description

Titan Technologies, LLC is seeking a Deskside Technician to deliver second-tier end-user support for Windows OS, applications, and hardware in a corporate setting. The role involves troubleshooting across Windows and Mac OSX, desktop administration, asset management, and remote access support.

Ideal candidates will have strong communication skills, A+ certification, and experience with ticketing systems. Travel may be required; a valid tech background and documentation abilities are essential.