Deskside IT Technician II - Mac/PC Support, On-Call

Stefanini North America and APAC; Boynton Beach (FL); On-site; USD 42,000 - 70,000; Full time

Job summary

Stefanini North America and APAC is seeking a deskside IT support specialist in Florida to provide on-site and remote assistance for a large corporate environment. The role covers Windows and Mac devices, printer and peripheral support, mobile devices, AV conferencing systems, and asset management.

The candidate should have strong communication skills, a professional demeanor, and the ability to troubleshoot complex issues while managing multiple tasks.

Qualifications

• Experience supporting Mac OS, Windows OS, Microsoft Office, smartphones, printers and PC hardware.
• Excellent communication and professionalism under pressure.
• Willingness to learn new technologies and perform in-depth troubleshooting.

Responsibilities

• Respond to incidents and requests via the client ticketing tool.
• Troubleshoot hardware and software on Windows and Mac devices.
• Support mobile devices, printers, scanners, and AV conferencing systems.
• Inventory IT assets and perform on-site support at client locations.
• Provide after-hours on-call support as needed.
• Maintain system configurations and documentation.

Skills

Mac OS

Windows OS

Microsoft Office

Mobile devices

Printers & PC hardware

AV Conferencing

Education

High School Diploma

Job description

Stefanini North America and APAC is seeking a deskside IT support specialist in Florida to provide on-site and remote assistance for a large corporate environment. The role covers Windows and Mac devices, printer and peripheral support, mobile devices, AV conferencing systems, and asset management.

The candidate should have strong communication skills, a professional demeanor, and the ability to troubleshoot complex issues while managing multiple tasks.