Deskside Technician II: Windows & Mac Support, On‑Call

Stefanini North America and APAC; Purchase (NY); On-site; USD 52,000 - 68,000; Full time

Job summary

Stefanini North America and APAC in Purchase, NY is seeking a deskside IT support technician to provide on-site and remote guidance for Windows 10, Mac OS, and standard office software. You will support mobile devices, printers, scanners, VPN, and maintain asset inventories while documenting solutions in the ticketing system.

You will handle hardware repairs, data migration, and knowledge base research, and may be required to work after hours or at other client locations as needed.

Qualifications

• High School Diploma required.
• Experience supporting Mac OS, Windows OS, Office apps, smartphones, printers and PC hardware.
• Ability to research and troubleshoot complex technical issues.
• Excellent verbal and written communication skills.
• Willingness to work on-call and at client locations as needed.

Responsibilities

• Provide deskside IT support for Windows and Mac devices in a corporate environment.
• Support mobile devices, printers, AV conferencing systems, and VPN connectivity.
• Maintain system configurations, documentation, and asset inventory.
• Research and resolve incidents using the client ticketing tool.
• Assist with data backup, restoration, and hardware repairs as needed.

Skills

Mac OS

Windows OS

Microsoft Office

Mobile devices support

Printers & PC hardware

Remote facilities experience

Excellent communication

Education

High School Diploma

A+ Certification

Microsoft Certified Professional (MCP)

ITIL Foundations

Lean Six Sigma

Tools

Ticketing system

KB articles research

Job description

Stefanini North America and APAC in Purchase, NY is seeking a deskside IT support technician to provide on-site and remote guidance for Windows 10, Mac OS, and standard office software. You will support mobile devices, printers, scanners, VPN, and maintain asset inventories while documenting solutions in the ticketing system.

You will handle hardware repairs, data migration, and knowledge base research, and may be required to work after hours or at other client locations as needed.