Deskside Technician II | Mac/PC Support & On-Call

Stefanini North America and APAC; Plano (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k)

Paid time off

Medical insurance

Dental insurance

Vision insurance

Tuition reimbursement

Job summary

Stefanini North America and APAC is seeking a deskside IT support professional to deliver end-user compute and mobility support in a large corporate environment in Plano, TX. You will handle Mac and PC troubleshooting, printers, AV conferencing systems, and hardware issues, often working from a ticketing tool to ensure timely resolutions.

The role requires strong communication, professionalism, and the ability to lift equipment up to 50 pounds, with on-site, after-hours coverage as needed.

Qualifications

• Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware.
• Able to uphold a positive attitude at all times, even under stressful conditions.
• Experience supporting remote facilities and users.
• Excellent verbal and written communication skills.
• High level of professionalism and strong personal interaction skills.
• Ability to perform in-depth research and troubleshooting for complex technical issues.
• Ability to prioritize and complete all work tasks with minimal supervision.
• Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds.

Responsibilities

• Supporting IT equipment in large corporate environment
• Desktop/laptop tech support (Mac and PC)
• Windows 7/10 operating systems
• Support mobile devices, printers, scanners, wireless, VPN, etc.
• IMAC Support - IT equipment Install/Move/Add/Change
• Maintain repairs, spare parts, and components
• Research and troubleshoot problems
• Maintain system configurations and documentation
• Track and resolve customer incidents and requests through the client's ticketing tool
• Troubleshoot and resolve hardware and software issues for Windows devices
• Backup, restoration, and migration of user data
• Smart Hands support with networking, server, and telecommunications technologies
• Printer and peripheral device support
• Inventory management of IT assets including asset auditing
• Ability to research and follow appropriate KB articles
• Ability to work on-call and other after-hours support needs
• May provide Executive support
• Various other tasks associated with deskside services
• May need to be available to provide support at other client locations as needed
• Other duties as assigned

Skills

Mac OS

Windows OS

Microsoft Office

Smart Phones

AV Conferencing Systems

Printers

PC hardware

Verbal & written communication

Customer service

Troubleshooting

Education

High School Diploma

Job description

Stefanini North America and APAC is seeking a deskside IT support professional to deliver end-user compute and mobility support in a large corporate environment in Plano, TX. You will handle Mac and PC troubleshooting, printers, AV conferencing systems, and hardware issues, often working from a ticketing tool to ensure timely resolutions.

The role requires strong communication, professionalism, and the ability to lift equipment up to 50 pounds, with on-site, after-hours coverage as needed.