On-Call Desktop Support Technician — Windows & Mac

AXA Professionals

Savannah (GA)

On-site

USD 45,000 - 65,000

Full time

9 days ago

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Job summary

Stefanini seeks a deskside IT support specialist to deliver hands-on hardware and software assistance across Mac and PC devices. You will manage Windows 10/11, IMAC deployments, data migration, and endpoint security while keeping documentation up to date.

The role requires on-site presence at Stefanini or client locations, strong troubleshooting, and professionalism in fast-paced environments. Familiarity with SCCM/Intune and remote desktop tools is a plus.

Qualifications

2+ years corporate deskside support or equivalent experience.
Willing to embrace innovative tools and technology such as AI and IT health monitoring software to expedite resolution and enhance customer experience.
Excellent troubleshooting capability.
Ability to maintain composure while handling challenging, dynamic, rapid-response user support.
Experience with Microsoft Office / Office 365 suite.
Experience with computer imaging software and data migration processes (e.g., SCCM, Intune).
Experience with endpoint protection and encryption (BitLocker) support.
Familiarity with using remote desktop support tools.
Physical presence at a Stefanini or Client location during shift.
Demonstrate high level of professionalism and strong personal interaction skills.
Maintain neat and professional work area and appearance in compliance with site policies.
Ability to pass standard panel drug screening and background check.
Adhere to assigned shift schedule.

Responsibilities

Provide desktop/laptop tech support for Mac and PC.
Support Windows 10/11 environments and IMAC deployments.
Maintain systems configurations and documentation.
Troubleshoot hardware and software issues on Windows devices.
Perform data backup, restoration, and migration tasks.
Use ticketing tools to track and resolve incidents and requests.
Offer executive support as needed and provide deskside coverage at client sites.
Collaborate across teams to ensure timely incident resolution and proactive health monitoring.
Assist with inventory management and asset auditing.