Deskside IT Technician II — Mac/PC On‑Site Support

Stefanini North America and APAC; Plaquemine (LA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k)

Tuition reimbursement

Medical, dental and vision insurance

Professional development eLearning

Job summary

Stefanini North America and APAC is seeking an IT Desk Side Support Technician to join a large corporate environment in Louisiana. You’ll provide hands-on hardware and software support for Windows 10/11, Mac/PC, mobile devices, printers, and VPN access, with after-hours on-call coverage and potential executive support.

Ideal candidates hold an A+ or MCP certification, ITIL Foundations, Lean Six Sigma, and a valid driver’s license; TWIC card may be required by client.

Qualifications

• A+ certification or equivalent hardware knowledge required.
• MCP certification preferred for Windows environments.
• ITIL Foundations certification encouraged for service management.
• Lean Six Sigma beneficial for process improvement.

Responsibilities

• Support IT equipment in a large corporate environment.
• Desktop/laptop tech support for Mac and PC.
• Maintain system configurations and documentation.
• Troubleshoot hardware/software issues on Windows devices.
• Backup, data restoration, and data migrations.
• On-call and after-hours support as needed.
• Use client ticketing tool to track incidents and requests.

Skills

Desk-side support

Windows/macOS support

After-hours support

Ticketing experience

Education

A+ Certification

Microsoft Certified Professional (MCP)

ITIL Foundations

Lean Six Sigma

Job description

Stefanini North America and APAC is seeking an IT Desk Side Support Technician to join a large corporate environment in Louisiana. You’ll provide hands-on hardware and software support for Windows 10/11, Mac/PC, mobile devices, printers, and VPN access, with after-hours on-call coverage and potential executive support.

Ideal candidates hold an A+ or MCP certification, ITIL Foundations, Lean Six Sigma, and a valid driver’s license; TWIC card may be required by client.