Desk-Side IT Engineer - VIP Support & Repairs

Worldwide TechServices; Sidney (OH); On-site; USD 45,000 - 60,000; Full time

Job summary

A technology service company in Ohio seeks a Customer Service Engineer to perform troubleshooting and repairs for various technology products in an end-user environment. The ideal candidate will have 2-4 years of experience, necessary technical certifications, and strong communication skills. Responsibilities include providing support, handling change management requests, and ensuring service satisfaction. This position also requires the ability to lift computer equipment and own a basic repair kit.

Qualifications

• Typically requires 2-4 years of relevant experience.
• Maintain all required OEM Certifications as directed by Management.
• A+ certification is desired.

Responsibilities

• Perform basic and moderately complex troubleshooting and repair activities.
• Provide support to client identified VIPs.
• Respond to change management requests.
• Perform Install/Move/Add or Change (IMAC) activities.
• Display outstanding technical and professional services skills.

Skills

Excellence in communication and customer‑facing skills

Strong oral, written and interpersonal skills

Ability to follow instructions and processes with minimal instruction

Ability to lift and or move various computer equipment up to 50 lbs.

Must own a basic repair kit

Education

Technical school certification or equivalent

Job description

A technology service company in Ohio seeks a Customer Service Engineer to perform troubleshooting and repairs for various technology products in an end-user environment. The ideal candidate will have 2-4 years of experience, necessary technical certifications, and strong communication skills. Responsibilities include providing support, handling change management requests, and ensuring service satisfaction. This position also requires the ability to lift computer equipment and own a basic repair kit.