Desk-Side IT Engineer - VIP Support & Repairs

Worldwide TechServices; Hannibal (MO); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading technology services provider is looking for a Customer Service Engineer in Hannibal, Missouri. This role involves troubleshooting and repairing various technology products in an end-user environment. Key qualifications include technical school certification and strong communication skills. The candidate should possess a desire for continuous improvement and maintain all necessary certifications. This position emphasizes customer satisfaction and technical proficiency while supporting VIP clients.

Qualifications

• Typically requires technical school certification or equivalent of 2-4 years of relevant experience.
• Maintain all required OEM Certifications as directed by Management.
• Knowledge of relevant software and hardware systems.

Responsibilities

• Performs basic and moderately complex troubleshooting and repair activities.
• Provide support to client identified VIPs.
• Responds to change management requests including installing new PC equipment.

Skills

Excellence in communication and customer‑facing skills

Strong oral, written and interpersonal skills

Ability to follow instructions and processes with minimal instruction

Ability to lift and or move various computer equipment up to 50 lbs.

Must own a basic repair kit

Education

Technical school certification or equivalent 2-4 years of relevant experience

A+ certification is desired

Job description

A leading technology services provider is looking for a Customer Service Engineer in Hannibal, Missouri. This role involves troubleshooting and repairing various technology products in an end-user environment. Key qualifications include technical school certification and strong communication skills. The candidate should possess a desire for continuous improvement and maintain all necessary certifications. This position emphasizes customer satisfaction and technical proficiency while supporting VIP clients.