Desk-Side IT Engineer - VIP Support & Repairs

Worldwide TechServices; Magna (UT); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading technology services company in Utah is looking for a Customer Service Engineer. This intermediate role involves troubleshooting and repairing technology products in an end-user environment, providing vital support to VIP clients, and ensuring customer satisfaction. Candidates should have technical certification or 2-4 years of experience, preferably with A+ certification. Excellent communication skills and the ability to lift equipment are essential. Join a dynamic team focused on delivering outstanding service.

Qualifications

• Technical school certification or equivalent experience of 2-4 years.
• Maintain required OEM Certifications.
• Knowledge of relevant software and hardware systems.

Responsibilities

• Perform troubleshooting and repair tasks in end-user environments.
• Provide support to client identified VIPs.
• Respond to change management requests for PC installation.

Skills

Excellence in communication and customer-facing skills

Strong oral, written and interpersonal skills

Ability to follow instructions with minimal guidance

Ability to lift and move computer equipment up to 50 lbs

Basic repair kit ownership

Education

Technical school certification or equivalent experience (2-4 years)

A+ certification is desired

Job description

A leading technology services company in Utah is looking for a Customer Service Engineer. This intermediate role involves troubleshooting and repairing technology products in an end-user environment, providing vital support to VIP clients, and ensuring customer satisfaction. Candidates should have technical certification or 2-4 years of experience, preferably with A+ certification. Excellent communication skills and the ability to lift equipment are essential. Join a dynamic team focused on delivering outstanding service.