Desk-Side IT Engineer - VIP Support & Repairs

Worldwide TechServices; Chantilly (VA); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading technology services provider is seeking a Customer Service Engineer in Chantilly, Virginia. This intermediate role involves troubleshooting and repairing a variety of technology-based products in an end-user environment. Responsibilities include providing desk-side support, managing installations, and ensuring customer satisfaction. Candidates should possess technical school certification or relevant experience, along with strong communication skills and A+ certification. This position offers opportunities for growth within a supportive team.

Qualifications

• Typically requires technical school certification or equivalent of 2‑4 years of relevant experience.
• Maintain all required OEM Certifications as directed by Management.
• Understanding of ITIL methodologies.

Responsibilities

• Performs basic and moderately complex troubleshooting and repair activities.
• Provide support to client identified VIPs.
• Responds to change management requests including installing new PC equipment.

Skills

Excellence in communication and customer‑facing skills

Strong oral, written and interpersonal skills

Ability to follow instructions and processes with minimal instruction

Ability to lift and or move various computer equipment up to 50 lbs.

Must own a basic repair kit

Education

Technical school certification or equivalent of 2‑4 years of relevant experience

A+ certification

Tools

Knowledge of relevant software and hardware systems

Job description

A leading technology services provider is seeking a Customer Service Engineer in Chantilly, Virginia. This intermediate role involves troubleshooting and repairing a variety of technology-based products in an end-user environment. Responsibilities include providing desk-side support, managing installations, and ensuring customer satisfaction. Candidates should possess technical school certification or relevant experience, along with strong communication skills and A+ certification. This position offers opportunities for growth within a supportive team.