Desk-Side IT Engineer - VIP Support & Repairs

Worldwide TechServices; Wayzata (MN); On-site; USD 45,000 - 65,000; Full time

Job summary

A technology solutions provider in Wayzata is seeking a Customer Service Engineer to perform troubleshooting and repair tasks for various technology products in an end-user environment. This role requires excellent communication skills and 2-4 years of experience, including OEM certifications. The ideal candidate will handle desk-side support, VIP client assistance, and maintain service operations standards. Join a dynamic team emphasizing client satisfaction and operational metrics.

Qualifications

• Typically requires technical school certification or equivalent of 2‑4 years of relevant experience.
• Knowledge of relevant software and hardware systems is necessary.
• Understanding of ITIL methodologies is required.

Responsibilities

• Performs basic and moderately complex troubleshooting and repair activities.
• Provides support to client identified VIPs.
• Responds to change management requests including installing new PC equipment.

Skills

Excellence in communication and customer‑facing skills

Strong oral, written and interpersonal skills

Ability to follow instructions and processes with minimal instruction

Ability to lift and or move various computer equipment up to 50 lbs

Must own a basic repair kit

Education

Technical school certification or equivalent of 2-4 years of experience

A+ certification preferred

Job description

A technology solutions provider in Wayzata is seeking a Customer Service Engineer to perform troubleshooting and repair tasks for various technology products in an end-user environment. This role requires excellent communication skills and 2-4 years of experience, including OEM certifications. The ideal candidate will handle desk-side support, VIP client assistance, and maintain service operations standards. Join a dynamic team emphasizing client satisfaction and operational metrics.