Desk-Side IT Engineer for VIP Client Support

Worldwide TechServices; Chandler (AZ); On-site; USD 45,000 - 65,000; Full time

Job summary

Worldwide TechServices is seeking a Customer Service Engineer to perform intermediate troubleshooting and repair in an end-user computing environment. Responsibilities include desk-side support, IMAC activities, and providing VIP client assistance.

The role emphasizes strong communication, adherence to service procedures, and meeting customer satisfaction metrics in a dynamic support setting.

Qualifications

• Technical school certification or 2–4 years relevant experience.
• Knowledge of ITIL methodologies.
• A+ certification is desired. May require additional customer-specific certifications or training.

Responsibilities

• Troubleshoot and repair PC hardware and peripherals.
• Provide desk-side end-user support.
• Install/Move/Add/Change (IMAC) activities.
• Communicate status and ETA to end-users and service desk.
• Follow documented service operations policies and procedures.
• Support VIP clients and meet customer service metrics.

Skills

Troubleshooting

Customer service

Desktop support

End-user support

Communication skills

Team collaboration

Documentation

Education

Technical school certification

2-4 years relevant experience

Tools

IT hardware knowledge

MS Windows OS

Network basics

Job description

Worldwide TechServices is seeking a Customer Service Engineer to perform intermediate troubleshooting and repair in an end-user computing environment. Responsibilities include desk-side support, IMAC activities, and providing VIP client assistance.

The role emphasizes strong communication, adherence to service procedures, and meeting customer satisfaction metrics in a dynamic support setting.