Desk-Side IT Engineer - VIP Support & Repairs

Worldwide TechServices; Madison (AL); On-site; USD 40,000 - 60,000; Full time

Job summary

A technology services company is seeking a Customer Service Engineer to perform troubleshooting and repair of various technology products in an end-user environment. The ideal candidate will have 2-4 years of experience, possess A+ certification, and demonstrate excellent communication skills. Responsibilities include providing support to identified VIPs and responding to change management requests. This role is expected to maintain high customer service satisfaction levels and operate in compliance with established guidelines.

Qualifications

• 2-4 years of relevant experience in a technical support role.
• Required OEM certifications as directed by Management.
• Knowledge of relevant software and hardware systems.

Responsibilities

• Perform troubleshooting and repair activities in an end-user environment.
• Provide support to client identified VIPs.
• Respond to change management requests and install new PC equipment.

Skills

Communication skills

Interpersonal skills

Ability to follow instructions

Ability to lift 50 lbs

Education

Technical school certification or equivalent experience

A+ certification

Job description

A technology services company is seeking a Customer Service Engineer to perform troubleshooting and repair of various technology products in an end-user environment. The ideal candidate will have 2-4 years of experience, possess A+ certification, and demonstrate excellent communication skills. Responsibilities include providing support to identified VIPs and responding to change management requests. This role is expected to maintain high customer service satisfaction levels and operate in compliance with established guidelines.