Desk-Side IT Engineer - VIP Support & Repairs

Worldwide TechServices; Round Rock (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

A technology services provider is seeking a Customer Service Engineer in Round Rock, Texas. The role involves troubleshooting and repairing various technology products in an end-user computing environment. Candidates should have 2-4 years of relevant experience, technical school certification, and preferably an A+ certification. Strong communication, customer service, and troubleshooting skills are essential. The position may require lifting equipment up to 50 lbs and owning a basic repair kit.

Qualifications

• 2-4 years of relevant experience in technology repair.
• Maintain OEM Certifications as directed.
• A+ certification is desired.

Responsibilities

• Perform basic and moderately complex troubleshooting and repairs.
• Provide support to client identified VIPs.
• Respond to change management requests.

Skills

Communication skills

Interpersonal skills

Technical troubleshooting

Ability to follow instructions

Physical ability to lift equipment

Education

Technical school certification or equivalent

Tools

Basic repair kit

Job description

A technology services provider is seeking a Customer Service Engineer in Round Rock, Texas. The role involves troubleshooting and repairing various technology products in an end-user computing environment. Candidates should have 2-4 years of relevant experience, technical school certification, and preferably an A+ certification. Strong communication, customer service, and troubleshooting skills are essential. The position may require lifting equipment up to 50 lbs and owning a basic repair kit.