Desk-Side IT Engineer - VIP Support & Repairs

Worldwide TechServices; Chesapeake (VA); On-site; USD 40,000 - 60,000; Full time

Job summary

A technology services company is seeking a Customer Service Engineer to perform troubleshooting and repair activities in an end-user environment. Responsibilities include basic desktop support, responding to client VIPs, and maintaining OEM certifications. The candidate should have communication skills, technical knowledge, and the ability to lift equipment. A+ certification is desired. This role is essential for ensuring customer satisfaction and operational effectiveness.

Qualifications

• Maintain all required OEM Certifications as directed by Management.
• Knowledge of relevant software and hardware systems.
• Understanding of ITIL methodologies.
• A+ certification is desired.
• May require additional customer‑specific certifications or training as required.

Responsibilities

• Perform basic and moderately complex troubleshooting and repair activities for PCs, desktops, laptops, tablets, and printers.
• Provide support to client-identified VIPs.
• Respond to change management requests, including installing new PC equipment.
• Perform Install/Move/Add or Change (IMAC) activities.
• Display outstanding technical and professional service skills.
• Communicate proactively with end-users about repair statuses.

Skills

Excellence in communication and customer‑facing skills

Strong oral, written and interpersonal skills

Ability to follow instructions and processes with minimal instruction

Ability to lift and or move various computer equipment up to 50 lbs

Must own a basic repair kit

Education

Technical school certification or equivalent of 2-4 years of relevant experience

Job description

A technology services company is seeking a Customer Service Engineer to perform troubleshooting and repair activities in an end-user environment. Responsibilities include basic desktop support, responding to client VIPs, and maintaining OEM certifications. The candidate should have communication skills, technical knowledge, and the ability to lift equipment. A+ certification is desired. This role is essential for ensuring customer satisfaction and operational effectiveness.