Desk-Side IT Engineer - VIP Support & Repairs

Worldwide TechServices; Los Angeles (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

A technology services company is seeking an intermediate Customer Service Engineer to perform troubleshooting and repair activities on various technology-based products in an end-user computing environment. Responsibilities include supporting client VIPs, handling service requests, and maintaining customer service metrics. Candidates should have a technical school certification or equivalent experience, along with required OEM certifications and strong interpersonal skills. This role is based in Los Angeles, California.

Qualifications

• Requires technical school certification or equivalent of 2-4 years of relevant experience.
• Maintain all required OEM Certifications as directed by Management.
• Understanding of ITIL methodologies.

Responsibilities

• Perform basic and moderately complex troubleshooting and repair activities.
• Provide support to client identified VIPs.
• Respond to change management requests including installing new PC equipment.

Skills

Excellence in communication and customer‑facing skills

Strong oral, written and interpersonal skills

Ability to follow instructions and processes with minimal instruction

Ability to lift and or move various computer equipment up to 50 lbs.

Must own a basic repair kit

Education

Technical school certification or equivalent 2-4 years of relevant experience

A+ certification

Job description

A technology services company is seeking an intermediate Customer Service Engineer to perform troubleshooting and repair activities on various technology-based products in an end-user computing environment. Responsibilities include supporting client VIPs, handling service requests, and maintaining customer service metrics. Candidates should have a technical school certification or equivalent experience, along with required OEM certifications and strong interpersonal skills. This role is based in Los Angeles, California.