Onsite IT Support Engineer for VIP & Desk-side

Worldwide TechServices; Geismar (LA); On-site; USD 52,000 - 78,000; Full time

Job summary

Worldwide TechServices in Geismar, LA seeks a Customer Service Engineer at an intermediate level to repair a range of technology products in end-user computing environments. You will perform troubleshooting and desk-side support for PCs, laptops, tablets and printers, and assist VIP clients as needed.

You will handle IMAC moves, respond to change requests, and maintain strong communication with service desk teams while meeting customer service metrics.

Qualifications

• Technical school certification or 2–4 years of relevant experience.
• Maintain OEM certifications as directed by Management and assigned trainings.
• Knowledge of ITIL methodologies; A+ certification is desired.

Responsibilities

• Troubleshoot and repair PCs, desktops, laptops, tablets and printers.
• Provide VIP client support.
• Respond to change management requests including installing new PC equipment and desk-side support.
• Perform IMAC (Install/Move/Add/Change) activities.
• Conduct desk-side support and on-site troubleshooting.
• Maintain clear communication with service desk and customers regarding status and estimates.
• Follow all service operations policies and procedures.
• Other duties as needed.

Skills

Customer-facing skills

Interpersonal skills

Follow instructions

Lift to 50 lbs

Education

Technical school certification or 2–4 years of experience

Tools

Hardware knowledge

ITIL knowledge

A+ certification desired

Job description

Worldwide TechServices in Geismar, LA seeks a Customer Service Engineer at an intermediate level to repair a range of technology products in end-user computing environments. You will perform troubleshooting and desk-side support for PCs, laptops, tablets and printers, and assist VIP clients as needed.

You will handle IMAC moves, respond to change requests, and maintain strong communication with service desk teams while meeting customer service metrics.