Delivery Director, MiraCloud Implementations (Remote)

Miratech Group; Michigan City (IN); Remote; USD 140,000 - 210,000; Full time

Benefits offered by this job

Relentless Performance culture

Competitive pay & benefits

Remote work flexibility

Professional development opportunities

Global project exposure

Job summary

Miratech is a global IT services and consulting company seeking a Delivery Director, MiraCloud Implementations to lead and assure the successful deployment of MiraCloud solutions, ensuring client satisfaction, operational excellence, timely delivery, and profitability.

You will oversee Project Managers, establish delivery governance and implementation standards, and collaborate with Customer Success teams and executive stakeholders to support sustainable growth across multiple engagements.

Qualifications

• 15+ years IT delivery, professional services or related leadership experience.
• Experience leading Project Managers, Delivery Managers, PMO teams.
• Proven enterprise-scale customer implementations and governance experience.
• U.S. work authorization; visa sponsorship not available.

Responsibilities

• Lead delivery of MiraCloud implementation programs, ensuring customer expectations for scope, quality, timelines, and business outcomes are met.
• Own customer success throughout implementations and build trusted relationships with enterprise stakeholders.
• Establish, scale, and continuously improve MiraCloud’s project management practice, delivery governance, and implementation standards.
• Lead, coach, and develop Project Managers while fostering a culture of accountability, operational excellence, and continuous improvement.
• Ensure delivery performance, resource utilization, and profitability align with contractual commitments and business objectives.
• Represent MiraCloud in executive-level customer discussions, implementation reviews, and delivery escalations.
• Perform other duties as may reasonably be required in alignment with the purpose of the role.

Skills

Leadership

Stakeholder management

Program management

PMO leadership

Communication

CX experience

Job description

Miratech is a global IT services and consulting company seeking a Delivery Director, MiraCloud Implementations to lead and assure the successful deployment of MiraCloud solutions, ensuring client satisfaction, operational excellence, timely delivery, and profitability.

You will oversee Project Managers, establish delivery governance and implementation standards, and collaborate with Customer Success teams and executive stakeholders to support sustainable growth across multiple engagements.